Uninstalling a Fixed License

Important Notice for VirtServer Customers

Starting from ReadyAPI 3.62.0, VirtServer 3.29.0, and TestEngine 1.34.0, SmartBear Product Family has deprecated file-based licenses in favor of the ID-based SmartBear License Management (SLM) system. As of October 1, 2025, file-based licenses are no longer issued, activated/deactivated, or supported; all new and updated licenses are managed through SLM. For more information and timelines, refer to the File-based License End-of-Support Policy page.

If you want to use your VirtServer license on a different machine, you must first uninstall it. This topic explains how to do that.

Requirements

To uninstall a fixed license online, you need a functioning Internet connection.
The firewalls and proxies in your network should allow access to the https://activation.smartbear.com and https://licenseusage.smartbear.io websites through the 80 and 443ports.

Using Web UI

Install VirtServer and start it.
Open the VirtServer web interface and log in as an administrator:
Go to the VirtServer home page:
```
https://<virtserver-host>:<port>/virtserver#/
```
For example, if VirtServer is installed on your local machine and you run it on the default port, use the following link:
```
https://localhost:9090/virtserver#/
```
Click Admin, and go to the License Administration page. Click Uninstall License:
In the dialog that appears, click Uninstall:

Using Command Line

Shut down VirtServer.
Open the command-line window and go to the <VirtServer>\bin directory.

Run the following command:

Windows:
```
VirtServer.bat --deactivatelicense
```
Linux or Mac:
```
VirtServer.sh --deactivatelicense
```

Press ENTER. The license will be deactivated.

A shorter alternative to the --deactivatelicense argument is -x.

In Case of an Error

In case of an error, you will see a message explaining the problem.
If you are unable to solve the problem, contact our Support Team. We will be glad to help you.

In this section: